TradeWireUK.uk is committed to maintaining the highest standards of journalistic accuracy, fairness and accountability. We aim to correct errors promptly and take all complaints seriously. This procedure explains how to raise a formal editorial complaint about content published or distributed by TradeWireUK.uk and how we will handle it.
How to submit a complaint
Editorial complaints must be submitted in writing to complaints@tradewireuk.uk. This dedicated address ensures your complaint reaches the Standards & Fact-Checking team directly. Complaints sent to other contact points, including social media, may be directed here but will incur additional processing time.
To allow us to investigate efficiently, please include the following in your email:
- The full URL (web address) of the article or page in question.
- The publication date of the article.
- A clear and concise reason for the complaint, specifying the nature of the alleged inaccuracy or breach of editorial standards.
- The specific statement, sentence or claim you believe to be incorrect or problematic, quoted in full where possible.
- Supporting evidence that demonstrates why the content is inaccurate or unfair (for example, a link to official data, a public record, or a document that contradicts the claim).
- Your full name and a contact email address or phone number so we can respond.
Complaints that are vague, anonymous or unsupported by evidence may not be actionable and may be closed without detailed review.
How we handle complaints
We will acknowledge receipt of your complaint within five working days. The acknowledgement will confirm the editor handling your complaint and the expected timeline for a substantive response.
Complaints are assessed by Helen Travers, Standards & Fact-Checking Lead (see our fact-checking policy), or a senior editorial team member. The assessment includes reviewing the article in context, checking source materials and verifying any evidence you provide.
Possible outcomes include:
- Correction — where a clear factual error is identified. An editor will add a prominent correction note to the article.
- Clarification — where the content is accurate but could be misleading or ambiguous without additional context.
- Update — where the original information has been superseded by events and an update is appropriate.
- Removal — in rare cases, where an article is found to contain a fundamental inaccuracy, a serious breach of editorial policy, or is subject to a legal or regulatory issue.
- No action — where after review we find the content to be accurate, fair and compliant with our editorial standards. This outcome will be explained to you in writing.
For all outcomes, we will provide the complainant with a written explanation of our decision, including the reasoning and any action taken or not taken. We aim to resolve straightforward complaints within 15 working days.
Escalation to the Editor-in-Chief
If you are dissatisfied with the initial outcome, you may escalate your complaint to the Editor-in-Chief, Edward Marsh (edward.marsh@tradewireuk.uk). This channel is for serious matters, including where you believe the initial review was incomplete, where the complaint raises systemic concerns about editorial conduct, or where the subject is of significant public interest. Mr Marsh will review the original complaint and the response, and issue a final decision on behalf of the publication.
Please note that escalation is not a re-argument of the same points. Complainants should clearly state why the original review was inadequate.
Distinction from corrections and privacy concerns
If you believe you have identified a straightforward factual error that does not require a formal complaint process, you may use our corrections policy to report it. For concerns relating to personal data, privacy rights, or removal of personal information from articles, please refer to our privacy policy. Matters involving defamation or legal risk should be directed to the Editor-in-Chief via the escalation route above.
Further information
For an overview of our editorial principles and standards of accuracy, see our editorial policy. For general inquiries or to contact the publication by other means, visit our contact page.